Privacy Policy
KLH Services Ltd

1. Who We Are
KLH Services Ltd provides fire and security installation and maintenance services across the North West.
Registered office: 10 St John’s Gardens, Mossley, Ashton-under-Lyne, OL5 0SS
Trading office: 47 Boodle Street, Ashton-under-Lyne, OL6 8NF
Company number: 13943963

We take your privacy seriously and comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. What Personal Data We Collect
We collect only what is necessary to provide our services and manage customer relationships, including:

  • Name and contact details (address, phone number, email)

  • Site addresses for installation or maintenance

  • Payment details when processing invoices or payments

  • Technical information, such as IP address and browser type, if you use our website contact forms

3. How We Use Your Data
We use your information to:

  • Provide quotes, installation, and maintenance services

  • Communicate about appointments, invoices, and support

  • Manage contracts and warranties

  • Meet legal and accounting obligations

  • Improve our website and customer service

We do not sell or rent your data.

4. Lawful Basis for Processing
We process your data under one or more of the following bases:

  • Contract: To deliver our services to you

  • Legal obligation: For tax and record-keeping purposes

  • Legitimate interests: To manage customer relationships and improve our services

  • Consent: Where you have opted into marketing communications

5. Sharing Your Data
We may share data with:

  • Payment processors and banks

  • Subcontractors or suppliers directly involved in service delivery

  • Accountants, auditors, and insurers for compliance purposes

  • IT and website support providers under confidentiality agreements

We never share your data for marketing by third parties.

6. Data Retention
We keep data only as long as necessary:

  • Customer and financial records: up to 7 years for legal reasons

  • Enquiry forms and quotes: up to 12 months if no contract is formed

7. Your Rights
You have the right to:

  • Access the personal data we hold about you

  • Request correction or deletion

  • Object to certain processing

  • Withdraw consent (where applicable)

  • Lodge a complaint with the Information Commissioner’s Office (ICO)

ICO: Www.ico.org.uk or 0303 123 1113

8. Cookies and Website Tracking
Our website uses basic analytics to measure visits and performance. You can disable cookies through your browser settings.

9. How to Contact Us
If you have any questions or requests regarding your personal data, contact:
Data Protection Officer
Email: info@klhservices.net
Phone: 0161 464 0984
Post: KLH Services Ltd, 10 St John’s Gardens, Mossley, Ashton-under-Lyne OL5 0SS